Tendai Print Crop Top

QUESTIONS ABOUT CHANGING YOUR ORDER:

I ordered the wrong size, can I still change this? 

Yes you can, but you need to be quick. Once your order is being printed, unfortunately we cannot change it anymore. So if you need a change of size, contact our support team ASAP at info@alseams.com  Please quote your order number.

I used the wrong address, can I still change this?

As long as your item is not shipped yet, we can still change this for you. Please email the correct address and your order number to info@alseams.com  and we will take care of it for you. 

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you will need to contact the carrier who is delivering your items. 

I changed my mind, can I still cancel my order? 

As long as your items are not in print yet, you can still cancel your order. When your item is 'in print' we cannot cancel anymore since it is already being made. To cancel your order, email us at info@alseams.com  Please title your email "Cancel order (your order number)" and we will take care of it for you.

 

GENERAL QUESTIONS:

Where are your items made?

It depends on your country of residence and what item you have ordered. We have factories in the United States, Mexico and Europe

 

 

I find the pricing to be high, why?

We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Adirelounge products can only be bought from us and nowhere else.

We work with the best designers in the game. We also work with the best sewers we can find.

We do not settle for materials that are not up to par or lose vibrancy when stretching.

All our items are hand made in North America, Mexico or Europe.

We print, cut and sew your order by hand. Our items are printed on demand. This means that your order is the first domino that falls in a long personalised creation process that ends in a package sent to your door!

Do you also work with social media influencers?

We sure do. Please email our us: info@alseams.com

Can I use multiple discount codes on one order?

You can only use one discount code per order. Multiple codes are not supported on our website.

 

QUESTIONS ABOUT SHIPPING & HANDLING

Where do Adirelounge ship to, I am not from the USA or Europe?

We ship worldwide.

How long will it take for my item to be delivered?

This is divided into two parts:

1. Production Times:

We print on demand, everything is hand made just for you (printing, cutting and sewing). It takes us about 7-10 business days to create your gear. Shipping times are added to our production times.

Under normal circumstances, 97.66% of our orders are shipped within 5 business days.

2. Shipping Times:

To	Basic	Expedited
USA	5-10 business days via USPS	Not Available
Canada	10-20 business days	Not Available
Worldwide	10-20 business days	Not Available

Please Note: May be longer at peak times or areas impacted by COVID restrictions

What does shipping cost?

We only charge shipping on single orders. For every order above $100, shipping is on us!

Domestic shipping (USA) for orders under $150 or €150: 5.99
International shipping for orders under $150 or €150: 10.99

Why can't I track my order via your tracking page?

You will get an e-mail once your product is printed and sent out for delivery. From then on our tracking kicks in. You will automatically receive a shipping e-mail plus a tracking code.

Customs charged me extra for my delivery, now what?

We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import. 

 

QUESTIONS ABOUT MATERIALS

What are Adirelounge products made from?

Our products  are made of 80% polyester and 20% spandex made sustainably. 

  

QUESTIONS NOT IN THE FAQ:

If you cannot find the answer to your question, feel free to contact our support team.

Please send an E-mail to info@alseams.com If it is about an order, please be as descriptive as possible and don't forget include your Order Number :)

IMPORTANT INFORMATION ABOUT RETURNS & EXCHANGES

Requests for exchanges must be made within 7 days of receiving your order.

Please send an email to info@alseams.com to have your request reviewed & approved before you send it:

Returns or exchanges sent to this mail cannot enter our quality control system & will not be processed.

Please Note: Items received as part of an exchange can not be returned for further exchanges.

 

REASONS FOR RETURNS:

A change in size

Please advise on the online form which size you need, we will send you the correct size. While we are happy to exchange the size, no refunds are given for incorrect size choices.

You received the wrong item

Please send a photo of the incorrect item to hello@shopadirelounge.com and we will follow it up for you.

You received a damaged/faulty item

Quality is our top priority, If you receive damaged or faulty gear you do not need to return it. The only thing we ask is to send an email to info@alseams.com stating your order number and a photo of the faulty or damaged gear within 7 days of receiving your order. If the damage or fault is clear, we will send you a new item 100% free of charge.

Whilst all care is taken when hand making your product, there may be a slight variation to the pattern placement depending on the size you have ordered. Returns are not accepted for minor variations in the placement of the patterns or alignment of the pattern at the seams.

 

WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:

You do not use the email info@alseams.com to have your return request reviewed and approved by our team, prior to you sending your product back.

A 'change of mind' because we print on demand & do not hold stock. Please choose carefully as returns are not accepted for exchange of design or refund.
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition unless the condition is our fault.
The item(s) are part of a replacement order from a previous exchange
The item(s) were a Final Sale item
The item(s) do not have the original tags on them

 

 

Any further questions about our return policy?

Please send us an email at info@alseams.com Returns or exchanges not made via this email cannot enter our quality control system & will not be processed.

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Squat Proof Guaranteed

 Four-Way Stretch 224 GSM

 Soft Touch Micro- Fibre